Payment and fees
This section should tell you everything you need to know about payment and fees relating to renting a vehicle with us. If you can’t find what you are looking for in the FAQs below please use the search bar.
Frequently Asked Questions
Yes, you can pay for your rental and all extras using your debit card. However, when using a debit card the security deposit amount is actually taken from the card, whereas a credit card payment method allows us to only secure funds.
If you have booked on-line, the rental amount will be taken from your debit /credit card at the time of booking and the security deposit will be debited/secured from your debit/credit card when you collect your rental vehicle. For non-online bookings, the security deposit and rental charges will be required at time of collection. We accept all major credit and debit cards, at this time we do not accept American Express. We also do not accept payment by cash or cheque.
Yes, you may check the rates online and also check vehicle availability.
Your total rental rate is calculated, based on the information provided at time of booking. It will be based on the length of booking, the age of the driver, the type of vehicle booked and any extras selected. The rate will be based on using our comprehensive insurance with our standard excess, unless you have selected the CDW option to reduce the insurance excess liability. Please note that our 'From' rates are based on a 7 day hiring period and are subject to change.
Yes, we always quote inclusive of insurance and VAT.
There will be a security deposit taken in addition to the total rental costs. If booking online, we take the rental charges only and then take a security deposit in the rental location on collection of the vehicle. Please speak with the Rental Manager to confirm the security deposit amount.
If paying with a credit card the amount will be a pre-authorisation. If paying with a debit card the amount will be taken in full and then refunded when the vehicle is returned.
Please note you will still be liable for the excess, should there be any additional charges on return of the vehicle. These can be found on our Insurance page.