About Cookies

A cookie is a small file, typically of letters and numbers, downloaded on to a device (such as a PC) when the user accesses certain websites. They are widely used to make websites work, or run more efficiently, as well as provide information to the website owner.


Our Cookie Policy

Please note that cookies can't harm your computer and the cookies we use do not hold any personally identifiable data, unless you provide your permission. Whilst some cookies are necessary, others allow us to enhance your experience, personalise content and advertisements (across your devices), and provide insights into how the site is being used.

We have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to provide additional products and services. If you'd like to opt out, please go to the Network Advertising Initiative website (please note that by clicking this link, a new window will open and Volkswagen Financial Services is not responsible for the content of external websites).

Cookie settings
For our sites to operate correctly, you need to have cookies enabled. If you decide not to enable cookies, you can still browse the site but many key features will not be available. Most web browsers have cookies enabled, but if you wish to turn them off please use your browsers Help function.

At any time you can change your web browser settings to reject or delete cookies that have already been saved on your computer. This can be done by using the 'Delete History' options found in the menu-bar within your web browser. However, this will prevent some parts of the website from working correctly on your computer.

For specific information about how cookies are handled on your own PC or Internet enabled device, or how you control the use of cookies, you will need to consult the user guides or instructions held within your PC device operating instructions. Alternatively, you can visit the user help instructions held within your specific Internet browser software itself.

Further Cookie Information
For more information you can visit www.allaboutcookies.org which fully details how they operate. This is a fully independent consumer help website.

List of Cookies
We use the following cookies:

Necessary:

These enable core functionality. Our website cannot function properly without these cookies, and they can only be disabled by changing your browser preferences (please note if disabled our website may not work or show correctly on your device).

Analytical/performance cookies:
These collect information that is used in aggregate form, they allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users more easily find the information required and to enhance features. This site uses Google Analytics and Adobe reporting software. Google's own privacy policy can be found https://policies.google.com/privacy (see section 8 for policy related information).

Adobe's privacy policy can be found here.

Functionality cookies:

These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.

Targeting cookies:
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Marketing and personalisation:

Third party vendors

We use third party cookies to serve you with advertisements that we believe are relevant to you and your interests. You may see these advertisements on our site and on other sites that you visit on any of your devices where you’ve accepted marketing cookies. Please note that if you disable these, you will still see adverts but they won't be specifically tailored to you and your interests.

The third-party vendors, including Google, LinkedIn and Twitter, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to tailor our marketing messages and continue to market our services to those who have shown interest in our service. We are not collecting any identifiable information through the use of Google’s or any other third party marketing service.

To opt out of third-party vendor's use of cookies you can visit The Network Advertising Initiative opt-out page:

(http://optout.networkadvertising.org)

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie name Purpose of cookie Expiry time of cookie
am-link This cookie stores the very first URL which is reached on the website. It is used for broad identification of visitor sources that can then be used to trigger the display of a specific phone number. 2 hours
AMCV_###@AdobeOrg, AMCVS_###@AdobeOrg Adobe Analytics Cookie. Unique visitor IDs to enable us to understand basic website usage. 2 Years
ATN Used to match to Trade Desk ad exposure and allow retargeting with relevant ads. 730 days
c_user Identifies Facebook ID of logged in Facebook users. This allows matching to exposed Facebook ads and later retargeting. 90 days
compare_vehicles Used by compare vehicles mechanism Session
CookieControl To enable users to manage their cookie preferences. 3 months
CRAFT_CSRF_TOKEN Strictly necessary security related cookie Session
datr Used to identify user's web browser for site security. 2 years
demdex Adobe Audience Manager cookie. This cookie sets a unique ID to your visit to help with segmentation, modelling and reporting. 180 days
dpm
DSID Used to match to Google ad exposure and allow retargeting with relevant ads, and to gauge ad effectiveness. 14 days
ev_sync_dd Adobe Target Cookie. This stores the date any tests on the website are to be performed. 30 days
everest_g_v2 Adobe Target Cookie. This stores the browser and surfer ID. 2 years
everest_session_v2
_ga Google Analytics cookie tracking. Used to collect aggregated information on site usage and help us improve our site 2 years
_gat_ Google Analytics cookie tracking. Used to throttle request rate. 1 minute
_gcl_au Google Analytics cookie used to store and track conversions. 3 months
_gid Google Analytics cookie tracking. Used to distinguish users 2 years
_fbp Facebook cookie. To deliver advertising to you when you have already visited the site when you are on Facebook or a digital platform powered by Facebook Advertising 3 months
fr Allows match to exposed Facebook ads and later retargeting. 90 days
IDE Used to match to Google ad exposure and allow retargeting with relevant ads, and to gauge ad effectiveness. 1 year
everest_session_v2
personalization_id Used to match to Twitter ad exposure and allow retargeting with relevant ads. 730 days
PHPSESSID Website session identifier Session
Pi_opt_in Pardot cookie used to stay in compliance with the “Do not track” initiative 10 years
_twitter_sess Used to match to Twitter ad exposure and allow retargeting with relevant ads. Session
TDCPM Used to match to Trade Desk ad exposure and allow retargeting with relevant ads. 1 year
TDID Used to match to Trade Desk ad exposure and allow retargeting with relevant ads. 1 year
__utma, __utmb, __utmc, __utmt, __utmv, __utmz Functional cookies set by the Used Car Locator. These cookies allow users to search for used SEAT cars.
visitor_id Pardot visitor cookie used to store a unique numerical only visitor ID that allows tracking of visitor activity and interaction with marketing campaigns 10 Years
VWFSRC Strictly necessary infrastructure related cookie Session

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