Changing your booking
This page should help with any questions you have about changing your booking. If you can’t find what you are looking for in the FAQs below then please use the search bar as the answer to your questions may be on another page of our website.
Frequently Asked Questions
Yes, we allow you to modify or cancel your booking provided it is done up to 2 hours prior to rental time. You need to contact the rental location you booked with via phone or email. There will be charges incurred for cancelling less than 24 hours before the time of rental. For a change of vehicle this will be subject to availability at the time of the request.
To find out more about your existing & previous bookings with us, sign up for our NEW customer accounts section which will give you full visibility of all your payments.
Depending on your notice of cancellation, you will be charged accordingly:
Notice of cancellation
Charges you pay
At least 3 complete days before your rental is due to start
Less than 3 complete days before your rental is due to start but before the day of pick-up
50% of the total charges stated on your reservation confirmation
On the day of pick-up or if you do not cancel and fail to show-up
The full amount of the total charges stated on your reservation confirmation