Insurance, cover & protection
The following page should give you all the information you need about insurance and breakdown cover when renting a vehicle with us. If you can’t find what you are looking for please use the search bar below as your question may be answered on another page of our website.
Frequently Asked Questions
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Yes
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The insurance is a comprehensive policy, covering damage to the rental vehicle, third party damage and fire and theft.
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Unfortunately we do not allow retail customers to utilise their own insurance. However if you are a business customer please discuss this with the rental manager at the time of booking.
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Insurance excess varies by vehicle type. Here's a clear summary:
Cars
Standard Insurance Excess - £1,000
With Enhanced ECDW - £250
Panel Van Models
Standard Insurance Excess - £1,000
With Enhanced ECDW - £500
Campervan (excl. Grand California models), lifestyle & leisure vehicles, including: California Ocean 4 Motion, California Ocean, Caddy California, Multivan Style, Multivan E-Hybrid, Shuttle 9 Seater, Kombi, Premium Kombi
Standard Insurance Excess - £1,250
With Enhanced ECDW - £750
Grand California 600
Standard Insurance Excess - £1,500
With Enhanced ECDW - £1,000
Grand California 680*
Standard Insurance Excess - £2,000
With Enhanced ECDW - £1,500
Read more about this on our options and insurance page.
*Please note: This option may not be offered by all retailers. Please contact your chosen retailer for more information. Excess liable for payment is based per incident.
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Glass is covered through our insurance, however it is subject to the excess applicable.
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Unfortunately tyres are not covered through our insurance. If you incur tyre damage whilst driving one of our vehicles, the vehicle can either be switched by the renting Location, or taken to your nearest ATS centre for repair – you would be required to pay for the cost of the replacement tyre. If you do require a recovery due to tyre damage, a charge may apply. The mobile service call out fee will vary depending on the hours of recovery, please see below for further information:
Same / Next Day Mobile – Business Hours
£121.45
Same / Next Day Mobile - Out of Hours
£134.68
Aborted no
£67.72
+48 hours appointment
No Charge
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Yes. We offer an option to add Enhanced Collision Damage Waiver (ECDW) at part 3 of the checkout. For an additional £15 per day, you are able to reduce your standard liable insurance excess.
Read more about this on our options and insurance page.
*Please note: This option may not be offered by all retailers. Please contact your chosen retailer for more information. Excess liable for payment is based per incident.
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Please contact your nearest rental location for advice on insurance.
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If new damage is noted when the vehicle is returned, you will be charged the corresponding excess amount. Should the final repair cost be lower than the excess charged, the difference will be reimbursed. In the event that our insurer is able to reclaim the costs from a third party, because the damage was the result of an incident that is proven to be not your fault, you will be reimbursed the excess charges in full.
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We offer a range of optional extras that you can book to make your journey go smoother. Currently, this includes an additional charge for traveling abroad, adding additional drivers, and our Enhanced Collision Damage Waiver (ECDW). Our standard price quoted includes comprehensive insurance with insurance excess. Click here to review our insurance excess details.
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Please refer to our insurance details which can be found here.